I made a withdrawal request a few hours ago. Why have I not received the money yet?

Withdrawals can sometimes take longer than usual, since this process does not always depend on us. We need to wait for our partners and the delays often result from the difference in time zones. We ask you for your patience – it never takes more than 24 hours. Nevertheless, if it does take longer than that, please send us a message at [e-mail] with the details of your request.